SolutionsLiveAssociate
Live video calls with customers while they design.
The customer shares the design. Your associate talks them through it.
LiveAssociate puts your associates on video with customers who are designing a piece in your storefront. The customer shares their screen, and your associate points at what to change. The call carries your store's name.
$49 a month, billed separately from your Retail plan.
On the call
Your store's name on every call
The call panel shows the name and title of the person answering, next to your store's name. Their pointer carries the same name. Nothing in the panel says Diamra.
Your associate sees what the customer shares, only while they share it, and points at the design or option they mean. The customer keeps the mouse.
Anton Jewelers · Create
Anna
Jeweler at Anton Jewelers
Anton Jewelers sees this pagePauseEnd call
How a call works
Four steps, all in your storefront
01
The customer taps to call
The call button sits in your storefront while they design. One tap reaches your store on video.
02
Someone from your store answers
You or one of your associates comes up on video, with their name and title on screen.
03
The customer shares the design
They share the page they are designing on, and your associate sees the same designs, live.
04
Your associate points, the customer decides
A pointer with your associate's name lands on the design or option they mean. The customer does the clicking.
Where it helps
When a customer wants a person
A custom order often stalls on one question. A short call answers it while the customer is still designing.
Two designs they like
The customer can't choose between two of the four designs. Your associate looks at both and says which setting will hold the stone better.
A question about the stone
Lab or natural, oval or cushion, how big a carat looks on a hand. Your associate answers while the customer is still on the page.
Customers who would rather talk
Some people won't type a long message. They'd rather call and show you what they mean.
An engagement ring
Most people buy one once. Many want to talk it through with someone from the store before they go ahead.
Common questions
Frequently asked
Add LiveAssociate to your store
$49 a month on top of Retail. Tell us about your store and we will set it up with you.