Live Assist
Live video support for jewelry store owners.
You share your screen. We show you where to click.
Live Assist puts you on a video call with a real person from Diamra's team, from inside the store you run on Diamra. Share the page you are working on, and they see it and point at what to press. They never click or type for you.
For computers. Chrome and Edge work best. Phones and tablets are not supported yet.
On the call
They see what you share. You keep the mouse.
Their pointer appears on your own page, next to the field or button they mean. The mouse stays with you, and so does the Save button. If they need to see further down, they ask you to scroll.
You see and hear them from the start. Your camera stays off unless you turn it on, so they hear you and see what you share, not you.
Bench · Settings
Store name
Markup
Shipping
Someone from Diamra
Recording
Diamra sees this tabPauseEnd call
How a call works
Four steps, nothing to install
01
Tap "Talk to Diamra"
The button will show in the corner of Bench and your storefront when someone from our team is free to take a call. Before each call, the panel asks you to agree to the call being recorded.
02
Someone from Diamra answers
A person from our team comes up on video. You see and hear them. Your camera stays off unless you turn it on.
03
Share the page
One click, then choose what to share in your browser's prompt: this tab in Chrome and Edge, a window or your screen in other browsers. They see it live, the way it looks to you.
04
They point, you click
Their pointer shows up on your page, right next to the thing to press. You do the clicking and the typing.
For owners and associates
When a call is quicker than a help article
Some things are easier to show than to explain in an email. Once someone can see the screen you are looking at, a lot of questions take a minute.
Your first storefront setup
Your logo, your colors, the metals and stones you offer. Go through it once with someone who knows where every setting lives.
Markups and pricing settings
Not sure what a markup will do to the price a customer sees? Open the setting, share your screen, and go through the field together before you save.
A project that is stuck
A customer is waiting and you cannot find the next step. Share the project and they point at the button that moves it along.
A new associate
Sit your new hire beside you and make the call together. They learn the screens from day one, and you do not have to explain each one yourself.
What stays in your hands
You decide what they see
Nobody at Diamra can take over your screen. These rules hold on every call.
- They see what you share, and only while you share it: this tab in Chrome and Edge, the window or screen you pick in other browsers
- They point at things. They never click or type for you
- Pause the share whenever you like and resume when you are ready
- Your camera stays off unless you turn it on
- Every call is recorded. You agree to that before each call, and a Recording mark stays on screen throughout
- End the call at any moment. The recording stops with it
- Nothing opens on its own. A call starts when you tap
Coming later
Next, the same help from your team to your customers
Live Assist starts with store owners and Diamra's team. Two more ways to use it come later.
Your jewelers, your customers
A customer designing a piece in your storefront taps to talk to someone from your store and shares their screen the same way. The call carries your store's name. Diamra never appears.
Groups and the stores they run
An enterprise group will be able to take calls from the owners of its stores and coach them through setup and projects from its own workspace.
Common questions
Frequently asked
Calls will start from inside your store
Once Live Assist reaches Bench, a "Talk to Diamra" button will show in the corner whenever someone from our team is free.